Return Policy
Return and Exchange Policy
At Tic Tech Toe PH, we prioritize customer satisfaction by offering a fair and hassle-free return and exchange process. Please read the following guidelines to understand our policy:
General Policy
- Return Timeframe: Returns are accepted within 30 days of receipt unless stated otherwise.
- Eligibility for Returns: We accept returns for items with factory defects or issues out of the box.
- Non-Returnable Items: Personal hygiene products, such as ear tips, and clearance items are non-returnable.
- Refund Policy: We do not offer refunds. However, we provide item exchanges or store credits for eligible returns.
- Processing Time: Return requests will be reviewed within 24 hours, and item exchanges or store credits will be processed within 24 hours after approval.
- Return Conditions: Returned items must be in their original packaging, include all accessories, and show no signs of physical damage or mishandling.
Return Shipping and Fees
- Seller-Fault Returns: For returns due to seller-related issues (e.g., wrong item sent or defective item), we will cover both the return shipping fee and the replacement shipping fee.
- Other Return Requests: For customer-initiated returns (e.g., item exchanges for personal reasons), customers will be responsible for return shipping fees.
Exchanges and Cancellations
- Exchanges: We accept exchanges for unopened and sealed products only. Customers will shoulder the return shipping fee for such requests.
- Cancellations: Orders can be canceled before they are processed for shipping. Customers can cancel directly through the order status page.
How to Initiate a Return or Exchange
- Contact us through our customer service chat via our Facebook page (https://www.facebook.com/tictechtoeph) or email us at tictechtoephilippines@gmail.com.
- Provide the following details:
- Order number
- A description of the issue
- Photos or videos of the product showing the issue
- Our team will provide the return shipping address and guide you through the process.
Damaged or Incorrect Items
- Damaged Items: Customers should immediately report logistics-related issues, such as damaged items, to our customer service team. Free replacements will be provided upon submission of photos/videos of the issue.
- Incorrect Items: If the wrong product is delivered, we will cover the return shipping fee. Customers will need to return the item using their preferred shipping provider and provide a receipt for reimbursement or store credits. A replacement will be shipped as soon as the returned item is received.
Processing Time
- Returns: Once the return item is received, it will be reviewed within 24-48 hours.
- Replacements/Store Credits: These will be issued within 24 hours after the review process is completed.
Special Cases
- Late Returns: Requests for late returns beyond the 30-day period will not be accepted unless approved on a case-by-case basis.
- Items on Sale or Promotion: Returns and exchanges for items purchased on sale or during promotions will be processed based on the sale price.
Warranty Information
- Warranty Coverage: Our warranty does not cover physical damages or mishandling by the customer.
- Warranty Claims: For claims within 30 days, customers can contact us directly. After this period, we can coordinate with the manufacturer on the customer's behalf.
Rejected Returns
- Denied Returns: If a return is deemed invalid, no replacement will be issued, and the return shipping fee will not be refunded.
- Options for Denied Returns: Customers may choose to have the item sent back to them, but they will be responsible for the shipping fee.
Important Notes
- Customers are advised to keep proof of return postage, such as waybills, until the issue is fully resolved.
- Tracking numbers for replacements will be provided once the item is shipped.
If you have any additional questions or concerns, feel free to reach out to our customer support team through Facebook chat or email. We’re here to help!