Frequently Asked Questions
How long does delivery take?
After dispatch, J&T Express delivery takes about 1–3 days in Metro Manila, 1–5 days in Luzon, and 3–7 days in the Visayas and Mindanao. Island destinations take about 5–6 days. These are courier estimates, not guarantees.
What time do I need to order for same-day dispatch?
Orders placed before 2:00 PM are dispatched the same day. Orders after 2:00 PM go out the next warehouse day; the warehouse runs Monday to Saturday, so an order after 2:00 PM on Saturday is dispatched on Monday.
How much is shipping?
Standard shipping is charged per order by parcel weight and destination: ₱60–₱80 for Metro Manila, ₱70–₱90 for Luzon, ₱80–₱100 for the Visayas and ₱90–₱110 for Mindanao. The exact amount is shown at checkout before you pay. See the shipping policy for the full table.
Do you offer free shipping?
Yes. Orders over ₱500 get free standard shipping, applied automatically at checkout. Free shipping does not apply to Express Shipping in Metro Manila.
Is there same-day or express delivery in Metro Manila?
Express Shipping for Metro Manila addresses is ₱250 for parcels up to 20 kg, delivered by Lalamove. It appears as an option at checkout and follows the same 2:00 PM dispatch cut-off.
Where do you ship from?
All orders ship from our warehouse in Valenzuela, Metro Manila, and we deliver nationwide across the Philippines. We do not accept in-person returns or drop-offs at the warehouse.
What does the warranty cover?
Our warranty covers manufacturing defects for 3 months from the date of purchase, with a replacement or store credit of equivalent value. It does not cover physical damage from mishandling, modifications or repairs, and the packaging and all included accessories must be intact.
How do I make a warranty claim?
Message us on our Facebook page, facebook.com/tictechtoeph, or email tictechtoephilippines@gmail.com. Send your order number, a description of the issue, and photos or videos that show it; we will give you the return address.
Who pays for return shipping?
For an approved warranty return, we pay the return shipping as long as the item is sent back via J&T Express; other couriers are at your own cost. For a wrong or defective item we cover both the return and the replacement shipping. For exchanges for personal reasons, you pay the return shipping.
Can I return or exchange an item?
Returns are accepted within 30 days of receipt for factory defects or issues out of the box. We do not give cash refunds; eligible returns get an exchange or store credit. Exchanges for personal reasons are for unopened, sealed products only, and eartips and clearance items cannot be returned. See the return policy.
Can I cancel my order?
Yes, before it is processed for shipping. You can cancel directly from your order status page.
What is an outlet or open-box item?
Outlet items are open-box units that we inspect and test in Valenzuela before listing. Grade A (Like-New) has no wear, though the packaging may show handling marks or opened seals; Grade B has minor surface scuffs shown in the photos. Outlet items carry a 30-day warranty. See the outlet.
What is an IEM?
An IEM (in-ear monitor) is a wired earphone that sits inside the ear canal and seals it with an eartip, which blocks outside noise and gives fuller bass than ordinary earbuds. Read 3.5mm vs USB-C IEMs or browse in-ear monitors.
Do I need a DAC for my IEMs?
Only if your phone or laptop has no 3.5mm headphone jack, or if you want more power or a balanced output. Read do you need a DAC for IEMs? and see our USB-C DACs and amps.
Where else can I buy from Tic Tech Toe PH?
Our official stores are this website and our shops on Shopee, Lazada and TikTok Shop. Listings anywhere else are not ours.
How do I contact you?
Message us on Facebook, the fastest route for orders and warranty claims, or email tictechtoephilippines@gmail.com. We reply during warehouse hours, Monday to Saturday.