Moondrop RAYS Professional Gaming HiFi Earphones USB-C In-Ear Monitor with AI Noise Cancelling Mic

Features

• HYBRID DRIVERS FOR GAME AND MUSIC – The Rays use both a 10mm sapphire-coated dynamic driver and a 6mm planar magnetic driver. This setup makes bass deeper and treble sharper. Every sound is clean and easy to place.

• PRO-LEVEL USB-C SOUND CARD – The built-in sound card supports high-res audio up to 32-bit/384kHz. It uses a gold-plated PCB and pro-grade parts. This means better clarity than old 7.1 gaming cards.

• AI MIC BLOCKS NOISE – A special chip inside the mic runs smart AI noise canceling. It adjusts automatically to your surroundings. Your voice stays clear, even in loud places.

• EASY EQ SHARING AND CUSTOMIZING – Use the app or browser to fine-tune your sound. Or skip the setup with one-click downloads from pros. You can even save your own settings and share them with others.

• ZERO-LAG USB-C CONNECTION – Wired USB-C means no pairing delays or lag spikes. You get full-speed, lossless sound in under 5ms. It also works on phones, PCs, and tablets with no drivers needed.

• COMFY FIT AND DURABLE BUILD – The housing is 3D-printed using medical-grade resin. It’s shaped to fit comfortably for long hours. Soft ear tips make it even more secure and noise-isolating.

Shipping

Coverage
We provide nationwide shipping across the Philippines through our partner carrier, Ninjavan Philippines. Shipping fees are calculated at checkout based on items and location.

Processing Time
Orders are fulfilled within 24 hours of being placed, excluding Sundays, ensuring a quick dispatch.

Delivery Times
Expect delivery within 1 to 3 working days for Metro Manila, 3 to 5 working days for Greater Metro Manila, and up to 7 working days for Provincial areas.

Same-Day Delivery:
We also offer same-day delivery through Lalamove within Metro Manila and nearby areas. To place an order for same-day delivery, you can chat with us via our Facebook page or by using the chat button on the bottom left corner of our website.

Tracking
Parcel IDs are provided via SMS and email. Track your shipment at Ninjavan’s website for real-time updates.

Shipping Restrictions
For bulk orders, please reach out to us directly for customized quotes and discounts.

Lost or Damaged Items
If you suspect a parcel is suspicious, you may choose not to receive it. We encourage recording a video during unboxing to document the item’s condition.

Warranty

Terms
Our warranty covers manufacturing defects with a full replacement policy. The warranty period is valid for 3 months from the date of purchase.

Eligibility Criteria
To be eligible for warranty claims, the product packaging and all included accessories must be intact.

Exclusions
The warranty does not cover physical damage due to mishandling, unauthorized modifications, or repairs.

How to Claim
To initiate a warranty claim, contact us via our Facebook page for assistance.

Repair/Replacement Policy
We offer replacements or store credit for items of equivalent value. In special cases, we may provide replacement parts, such as cables, free of charge.